1. Overview
GRNDED Studio Pty Ltd, trading as GRND•ED Studio ("GRND•ED", "we", "us", "our"), respects your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information, in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). For detail on the specific data points we collect and the tools involved, see our Data Collection Policy. For detail on cookies specifically, see our Cookie Policy.
2. What we collect
We may collect personal information including your name, email address, phone number, company details, and the content of any message you send us, when you contact us through this website, by email, or in person. We may also collect technical information automatically when you browse this site, as set out in our Data Collection Policy.
3. How we use your information
- To respond to enquiries and provide quotes or proposals
- To deliver, invoice, and manage client engagements
- To send project-related communications
- To improve this website and our services
- To meet legal, accounting, and taxation obligations
We do not sell personal information to third parties.
4. Disclosure of information
We may share personal information with trusted service providers who support our operations, such as accounting, hosting, or email platforms, solely for the purpose of providing our services. These providers are only authorised to use your information as needed to perform services on our behalf. We may also disclose information where required by law.
5. Use of AI-assisted tools
We may use software tools that incorporate artificial intelligence to help us process information, for example drafting or reviewing text, organising data, or handling routine administrative tasks. Personal information may pass through these tools as part of that processing, in the same way it might pass through any other software we use to run the studio.
We do not use AI to generate imagery, visuals, or creative assets for client work. All client-facing creative output is made by our team.
6. Data storage and security
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, including secure storage of digital records. No method of electronic storage is completely secure, and we cannot guarantee absolute security.
7. Access and correction
You may request access to, or correction of, the personal information we hold about you by contacting hello@grnded.studio. We will respond within a reasonable timeframe.
8. Overseas disclosure
Some of the third-party service providers we use, such as cloud hosting or software platforms, may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled in line with the Australian Privacy Principles.
9. Complaints
If you have a concern about how we've handled your personal information, please contact us first at hello@grnded.studio so we can address it directly. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the last-updated date shown above.
11. Contact
Questions about this Privacy Policy can be sent to hello@grnded.studio.